In this online course, you will learn how to strengthen your communication – both as a manager and as a colleague – to create better dialogue, more trust and greater impact. Through theory, reflection and practical tools, you will gain insight into how communication affects relationships and results, and how you can adapt the message to different people and situations.
The course helps you become more aware of body language, tone of voice and word choice, discover your own patterns and avoid common communication traps. You will also learn how communication can be used as an effective leadership tool to build culture, handle difficult conversations and contribute to a more open and collaborative work environment.
What you'll learn
- Understand what characterizes good and conscious communication
- Using body language, tone of voice, and word choice to build trust
- Adapt communication to different people and situations
- Ask good questions and give/receive feedback in a clear and safe way
- Avoid misunderstandings, filler words and unclear messages