Conflict management in the construction industry

Online courses

Conflict management in the construction industry

Construction worker and architect in discussion on the construction site about the execution and progress of the project.

Learn how to prevent and resolve conflicts effectively in construction projects with PRIME, mediation and expert opinion – before disagreements develop into disputes.

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Construction worker and architect in discussion on the construction site about the execution and progress of the project.

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Conflict management in the construction industry

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Disagreements and conflicts often arise in building and construction projects, and can have major consequences for progress, costs and cooperation if they are not handled correctly. This course gives you practical insight into how conflicts can be prevented and resolved in the project phase, before they escalate into time-consuming and burdensome disputes.

You will get a clear and practice-oriented introduction to project-integrated mediation (PRIME), mediation and expert opinion – three key methods for conflict management in building and construction. The course shows when the different methods should be used, how they are implemented in practice, and what benefits early and correct handling can provide for the project.

The course is particularly relevant for those who work with contracts, project management or follow-up of building and construction projects – whether you represent a client, contractor or consultant. The course content is built around real examples and typical issues from building and construction projects, combined with short reflection tasks along the way. This provides a good understanding of how the methods are used in practice, and makes it easier to transfer the knowledge to one's own working day.

What you will learn in the course

  • Understand why conflicts occur in building and construction projects, and how they can be prevented through planning and early action
  • Get to know Project Integrated Mediation (PRIME), how the method is used throughout the project and what benefits it provides
  • Distinguish between PRIME, mediation and expert opinion, and assess when the different methods are most appropriate
  • Understand how mediation is carried out in practice, and why mediation often provides faster and less expensive solutions than legal proceedings
  • Gain insight into what expert opinion is, what questions the method can clarify, and how it is used in standard contracts in building and construction
  • See the value of early conflict resolution, both in terms of finances, progress, cooperation and strain on the organization

Practical information

  • The course is 100% online and can be completed at your own pace, at your convenience. It works on both mobile and PC, but is recommended on PC for the best experience. The estimated completion time is approx. 1.5-2 hours, and there are tasks along the way that must be completed
  • You get access within two business days and keep access without a time limit. It gives you the opportunity to repeat and update the knowledge when you need it, whether it's months or years later
  • Registration is binding, and the full course fee must be paid upon cancellation.

In cooperation with NITO, TEKNA og Norsk Mekling

This course is arranged in collaboration between the industry organizations NITO, Tekna and the Norwegian Mediation Center. It has been developed by Anett Aarrestad Ravndal and Henning Hamnes, who are certified mediators who assist the Norwegian Mediation Centre. The Norwegian Mediation Centre is a non-commercial professional environment owned by state builders, industry and interest organisations as well as leading contractors, and works with independent advice and prevention of disputes in the building and construction industry.

Anett Aarrestad Ravndal

Anett Aarrestad Ravndal has 15 years of practical experience both as a mediator, from the court and as a lawyer for the client, contractor, in addition to her own research on mediation as part of an interdisciplinary MBA degree. She takes assignments all over the country as a PRIME member, mediates and writes expert opinions. Ravndal heads the Mediation Association's professional group for construction and consultancy contracts, and together with Henning Hamnes, she is responsible for certification courses for technical experts on the list of Norwegian Standards and the Norwegian Mediation Centre. The project portfolio includes legal and strategic advice as well as training related to major infrastructure projects within tunnels, roads, railways, bridges and other concrete structures, electrical, HVAC, construction, industrial development, other manufacturing purchases and property clarifications.

Henning Hamnes

In mediation and as an expert, Hamnes uses his experience from 26 years as a project and contract manager/general manager together with his mediation expertise, coaching, as well as the many dispute cases he has been responsible for. This has provided specialist expertise and insight to build agreement between the parties in dispute cases and in ongoing building and construction projects. Hamnes emphasizes creating security around the solution process itself, and his background means that he can effectively assist the parties in finding common ground for a solution. The end result is that the parties can build a project and not a case. Work expertise from contract and implementation challenges in everything from mediation, a significant number of cases as co-mediator in court, PRIME member, KLR, negotiations, arbitrator cases and as an expert co-judge for both the district court and the court of appeal. Certified mediator through the Norwegian Bar Association's mediation academy and responsible for the Norwegian Mediation Centre's expert and co-mediator education together with Anett Aarrestad Ravndal.

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